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4th European eAccessibility Forum


eAccessibility of Public Services in Europe

12/04/2010, 9:00 - 18:00
Cité des Sciences et de l'Industrie - Paris, France

 
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Methods and techniques for monitoring eAccessibility

Jose Angel MARTINEZ USERO (Spain)
Technosite - ONCE Foundation
jamartinez@technosite.es

Speaker's information


photo José Angle Martinez Usero

Jose Angel Martínez Usero is a Doctor in Information Science from University Carlos III of Madrid. At present, José Angel is the Scientific Director of the National Consortium (CENIT) for the development of the INREDIS project "Relation interfaces between users with disabilities and different environments". Period: 2007-2010. Budget: 23.6 million euros. He is also Director of Technosite's international relations and Director of the UOC-Technosite Master on "Accessible Technologies for the access to information society services". In the last 10 years he has combined teaching with consultancy for ICT companies. He has been also a lecturer of Information Science at Universidad Complutense of Madrid and Universidad Carlos III of Madrid. Proyect coordinator of the European Study on Monitoring eAccessibility  http://www.eaccessibility-monitoring.eu/

 

Summary


[Notice : The short papers of this conference have been prepared by BrailleNet who accept any responsibility for them. But presentation materials provided for download (full-papers or slides) have been provided by the authors themselves]

A set of relevant methods and techniques to carry out the monitoring process of eaccessibility progress in different fields is introduced.

It is important to identify automatic monitoring, semi-automatic monitoring combining automatic tools and heuristic evaluation, expert monitoring and monitoring including user experience. Therefore, the range of monitoring studies can be very broad depending on the combination of methods and techniques used and the level of detail in the analysis.

The presentation is enrich with some specific examples of existing relevant monitoring initiatives in Europe. The scope of accessibility monitoring can be diverse, having into account the methodology used for evaluation (automated testing, expert testing and user testing) and the depth of evaluation (number of items evaluated). These are the traditional parameters for monitoring.

Nevertheless, there are a wide range of aspects that should be taken into account when planning eaccessibility monitoring processes. The compliance of monitoring can be total success or total failure (yes or no); partial failure, use qualification by disability or other ways of compliance. The disclosure of results can be using different automatic tools, using experts, developing different benchmarking approaches and comparison possibilities and so on.

At present, the “Study on Monitoring eAccessibility in Europe” is oriented to monitor the status and progress made in eaccessibility in a series of selected countries identifying the best practices in the fields of legislation, policies and practices; ensuring a direct and active interaction between the relevant actors; defining, developing and applying a comparative analysis framework to monitor progress made in eaccessibility over time and among countries. In fact, the study aims to contribute to the development and implementation of the European Union's policy of eaccessibility by providing useful information as to the approaches, practices and the impact of measures to promote eaccessibility, taking into consideration the interests of end-users and other relevant aspects such as competitivity and market forces.

As a general conclusion, there are different valid approaches to carry out eaccessibility monitoring studies, nevertheless, in order to provide a more positive approach of accessibility monitoring and progress in Europe, it is essential a combined testing (automatic and expert), including user testing when possible, introducing compliance with partial failures, having into consideration qualitative and quantitative indicators to ensure benchmarking and providing user qualification of results by disability as a way to get a more objective level of accessibility affecting different users with different capabilities.

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