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8th European e-Accessibility Forum
User-driven e-Accessibility

31/03/2014, 09:00 - 18:00 - Registration from 8:30
Cité des sciences et de l'industrie - Universcience - Paris

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How to make standards and legislation meet the needs of all consumers

Chiara GIOVANNINI (Brussels)
ANEC - The European consumer voice in standardisation

Speaker's information

Chiara Giovannini

Chiara GIOVANNINI is Senior Manager of Policy & Innovation at ANEC. She holds a master degree in European Law. Since 2002 she has been responsible for standardisation work in the sectors of Design for All (Accessibility), Nanotechnologies and the Information Society, including information and communications technologies (ICT). She is also in charge of ANEC’s horizontal policy issues, supporting the Secretary General. She represents ANEC in several European Commission Committees and Expert Groups (ECCG, COCOM, IoT Expert Group) and CEN/CENELEC/ETSI Committees and Working Groups.



The Association européenne pour la coordination de la représentation des consommateurs pour la normalisation (ANEC) is the European consumer voice in standardisation. ANEC is an independent, private and not-for-profit association (AISBL) established under Belgian Law and financed by the European Commission. It was set up in 1995 to promote, defend and represent the European consumer interest in the development of standards (policy and technical), the use of standards (conformity assessment) and the development of laws related to standards or the use of standards.

Accessibility is one of ANEC’s main priorities: ANEC believes that standards are a suitable tool to make products and services accessible for as many consumers as possible, irrespective of their age and abilities.

ANEC is closely involved in standards around the proposed European directive on the accessibility of public sector bodies' websites and websites operated by entities performing public tasks, and in standards related to existing directives on public procurement (Directives 2004/17/EC and 2004/18/EC). It works closely with many organisations, such as the European Disability Forum, to ensure that these standards are inclusive.

A standardisation mandate (Mandate 376) was given by the Commission to develop technical e-Accessibility standards in parallel with the legislative process on the European accessibility directive on public websites. This work was divided into 2 phases:

Phase 1:

Phase 2:

This resulted in the publication of EN 301549 in February/March 2014. This standard aims to set out in a single source detailed, practical and quantifiable functional accessibility requirements that take note of global initiatives in the field and which are applicable to all Information and Communication Technology (ICT) products and services usable in public procurement. It can also be used for conformity assessment and provides concise and accurate testing methods that are intended to produce unambiguous, repeatable and reproducible results.

Unlike legislation, standardisation is a private activity chiefly led by industry. European standardisation is based on national delegations, but expertise in standardisation is fragmented or simply does not exist in many countries. Consumer representation in standards development, along with effective collaboration with concerned stakeholders and public authorities, is essential if the needs of all consumers are to be met.

video of the presentation by Chiara Giovannini

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