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8th European e-Accessibility Forum
User-driven e-Accessibility

31/03/2014, 09:00 - 18:00 - Registration from 8:30
Cité des sciences et de l'industrie - Universcience - Paris

  Version française
Printable version

e-Accessibility and Ergonomics: A good partnership for all

Ghislaine PECH-OLIVO (Paris)
Pôle Emploi

Anthony LOISELET (Paris, France)
loiselet (at) aplusb.pro

Speaker's information

photo Ghislaine-Pech-Olivo

Ghislaine PECH-OLIVO is an ergonomist. Since 2002, she has been responsible for ergonomics in the Information Systems department of Pôle emploi, the French governmental employment agency. Her team is responsible for assisting project managers in the implementation of "User Centered Design" and seeks to inform decisions in relation to their real impacts on user activity.

Anthony Loiselet

Anthony LOISELET is specialised in user analysis and usability implementation. With a background in research, Anthony spent 15 years working on the design and evaluation of products and services and change management for major accounts. Convinced that accessibility is not just a techno-centric or normative consideration, Anthony believes users must guide the evolution of their digital and physical environment. He is working in collaboration with Ghislaine Pech-Olivo on Pôle emploi's Digital Accessibility project.



The information system of Pôle Emploi, the French governmental employment agency, is used by 150,000 agents internally, and has up to 16 million visitors per month on its main website.

Pôle Emploi’s accessibility project was launched in 2009 with the premise that the information system has a key role in setting working conditions. It was initiated by the working conditions branch of the Human Resources Department (DGARH) and the Information Systems department (IS). The digital accessibility project falls under the category of regulatory project within the IS department. The team is composed of a project manager, four people working internally and the equivalent of 4-6 full time contractors who are responsible for auditing, correcting and training.

The mission of the digital accessibility team is to ensure that all information systems and digital resources, for the use of both the general public and internal agents, meet legal requirements. This process is intended to review all types of use, including use by people with disabilities.

The team operates early on in the design process in order to measure the impact of design choices on the user, both in a professional or informational context, and to establish modalities of intervention. The idea is to simulate future use of the system as early on in the design process as possible at the same time as testing compliancy.

Ergonomics focuses on human computer interaction, and the efforts needed by all to complete a given task. With this in mind, the project manager is responsible for ensuring that the ergonomists involved in the project have a full understanding of accessibility requirements.

Guidelines and standards are essential tools in this process. Without official guidelines, the IS department will struggle to grab the attention of those responsible for implementing standards. Creating comprehensive and functional design guidelines, which also take into account accessibility, is the real challenge. But ergonomics must go beyond standards, and implement techniques which directly involve the end-user.

Through Pôle Emploi’s digital accessibility project, it has become apparent that one of the major obstacles to the integration of users in the design of an information system is the issue of co-responsibility. Many project managers are still evaluated on their ability to keep to time and budget, and are encouraged to deliver systems that work form a technical point of view, even if the quality of service and the level of savings are compromised.

In this project, focus and priority has been placed on training, raising awareness and communication in order to stimulate a process of accessible design by building personal skills internally.

This project has brought about quite a significant reform process with guidelines on design, content production, development, integration and accessibility integrated into the development framework.

video of the presentation by Ghislaine Pech-Olivo and Anthony Loiselet(in French)

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